FAQ: Frequently Asked Questions
Ordering
Where can I buy Ima Yoga Fitness products?
We are currently only offering our products on Amazon.com, however, we plan to expand our product line this year so look for more offerings soon!
Can I buy directly from your website?
No, not at this time. We are currently only offering our products on Amazon.com.
Shipping
How long does shipping take?
Orders are typically processed within 1–2 business days (excluding weekends and holidays). Processing times may increase during peak periods.
A shipping confirmation is emailed to you as soon as your purchase has been shipped.
Shipping costs and methods will be presented at checkout and vary by location. Shipping costs are dependent upon the weight and size of the package, speed of delivery chosen, and delivery location. Please see our Shipping & Returns Policy for further details.
Do you ship Internationally?
We offer shipping to the US, Canada and Mexico. Email Support@ImaYogaFitness.com if you would like to ship to a different location.
International shipping costs and methods will be presented at checkout and vary by location. International shipments may be subject to customs duties, taxes, or import fees imposed by the destination country. These charges are the responsibility of the customer unless otherwise stated at checkout.
Please see our Shipping & Returns Policy for further detials.
Are customs fees included?
International shipments may be subject to customs duties, taxes, or import fees imposed by the destination country. These charges are the responsibility of the customer unless otherwise stated at checkout.
Please see our Shipping & Returns Policy for further detials.
Where are my tracking details?
A shipping confirmation is emailed to you as soon as your purchase has been shipped. Please wait 1-2 days after ordering for shipment confirmation.
Returns & Refunds
What is your return window?
You can return your product within 30 days of your purchase date provided the product:
- Is unused
- In original condition
- In resaleable condition with original packaging
- Proof of purchase is required
To initiate a return or refund, email Support@ImaYogaFitness.com with the following:
- Your order number
- Product model and description of return
- Quantity returning
- Reason for return
our Shipping & Returns Policy provides further details and limitations.
How are refunds issued?
Approved refunds are issued to the original payment method in accordance with our Shipping & Returns Policy.
Who pays return shipping
Customers are responsible for return shipping costs for non-defective returns.
For approved warranty claims involving defective products, Ima Yoga Fitness® will provide a prepaid return shipping label (U.S./Canada/Mexico).
see our full Shipping & Returns Policy for further details and limitations.
Warranty
Do your products include a warranty?
Yes, unless otherwise specified on the product page at time of purchase, the standard limited warranty period against manufacturing defects is: One (1) year from the date of purchase.
The warranty period begins on original purchase date and is valid to the original purchaser.
see our Warranty Policy for further details and limitations.
How do I file a warranty claim?
To initiate a warranty claim. Please ensure the purchase date is within the warranty period and email, Support@ImaYogaFitness.com
Please include:
- Full legal name
- Shipping Address
- Proof of purchase
- Product model and description
- Detailed description of issue
- Clear photographs or video evidence (if applicable)
see our Warranty Policy for further details and limitations.
Product Use
Yoga Strap Sizing
For our yoga straps we generally recommend the 8 feet long strap, however, if you are taller than 6 feet or desire extra length then we recommend the 10 feet long strap. See our article all about the topic, Yoga Strap Length Guide: 6 ft vs 8 ft vs 10 ft Explained
Need help getting started?
No worries, our Product Guides and our Expert Advice are will assist you!
How do I care for my product?
Our Product Care tutorials will show you everything.
Accessibility
Can I get assistance placing an order?
Yes, if you experience difficulty accessing any part of our website, need assistance placing an order, or would like to report an accessibility concern, please email us at Support@ImaYogaFitness.com
Response Time: We aim to respond within 2 business days.
Contact
How do I reach customer support?
Please email, Support@ImaYogaFitness.com. We typically respond within 1–2 business days.
Company
Do you have an affiliate program?
Yes, please see Amazon.com Creator Connections. All other inquires email Hello@ImaYogaFitness.com
What does 'Ima' mean?
Ima (EEM-ah) means mom or mother.
My Account
Order History
You may view your order history under My Account. To view tracking details and expected delivery timeframe, please look for an email with tracking information from Ima Yoga Fitness. If you still do not see the email after 2 business days of placing your order, then please look for Ima Yoga Fitness as the sender in your junk or spam folders, otherwise, email Support@ImaYogaFitness.com for assistance.
Password questions?
Please use the forgot password link under My Account.
If you are already logged in then you may also change your password here, Edit Account.
See our Expert Advice & Guides for articles, buyers guides and expert advice on everything yoga and pilates.
How did we get our start?
Our original designs were targeted to support Mayra’s online yoga studio for pre- and post-natal women; however, we realized the greater benefits for all users from our focus on comfort and natural materials.
What makes our product unique?
We call our product Adaptive. They are adapted for modifying poses in yoga, prenatal yoga, men’s yoga, pilates, stretching & physical therapy.
What makes our products unique?
We call our products Adaptive. They are adapted for modifying poses in yoga, prenatal yoga, men’s yoga, pilates, stretching & physical therapy